UtiliSync
UtiliSync TMS
Texas 811 · Ticket Management

Spend Less Time Managing. More Time Marking.

UtiliSync TMS is GIS-based ticket management for Texas municipalities and utilities that receive Texas 811 locate requests—so crews clear tickets in the field and Positive Response goes out automatically.

No credit card required. Set up a Texas 811 test receiver while you evaluate.

When Texas 811 tickets live in email and spreadsheets, you are...

...driving back to the office just to clear Texas 811 tickets that were already marked in the field.

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Built for Texas Locate Programs

Configurable forms, priorities, and map styling so UtiliSync matches how your Texas 811 workflow already runs.

GIS-based decisions

Overlay ArcGIS Online or ArcGIS Server data with the ticket polygon to decide whether you need to mark.

Shared assignment

Assign tickets so directors, managers, and markers share one live view of who owns each locate.

Photo proof

Attach multiple photos and sketches to the ticket record for disputes, audits, and damage claims.

Compliance trail

Keep a searchable history of completed tickets by area—without hunting ticket numbers in old email.

Looking for the full product tour? Explore UtiliSync TMS.

Clear Communication From Intake to Positive Response

Everyone from the Public Works director to the utility marker sees active Texas 811 tickets, assignments, and status—on the map your team already trusts.

Map Every Texas 811 Ticket

New locate requests plot in real time against your ArcGIS layers so crews see the dig polygon and your assets on one map.

Clear Tickets in the Field

Locators complete forms, attach photos, and close work from phone or tablet—no office round-trip to finish documentation.

Auto Positive Response

Closing a ticket in UtiliSync automatically notifies Texas 811, so excavators get resolution without manual lookup later.

How UtiliSync Works With Texas 811

Go live without dropping a single locate request.

1

Set Up Your Account

Create UtiliSync TMS in minutes. We provide the email instructions Texas 811 needs to configure your receiver—and you can add a test receiver so production tickets keep flowing while you try the product.

2

Work Tickets on the Map

Open tickets list by due date and plot on the map. Choose a ticket, complete the form, attach photos, and capture an electronic signature. A PDF documents the resolution.

3

Send Positive Response

Closing a ticket sends Positive Response to Texas 811 automatically—including photos and sketches—so excavators are notified without a manual office step.

Ready to Manage Texas 811 Tickets on the Map?

Get your Texas locate team out of the email inbox and onto the GIS map—with Positive Response handled when the ticket closes.

Preloaded with test tickets and GIS layers. No credit card required.