How Sandy City Enhanced Asset and Inspection Management with UtiliSync and Cityworks
Client Overview
Sandy City, the sixth-largest city in Utah, serves a population of around 100,000 people across 22 square miles. With over 800 employees, the city’s public utilities and fire departments manage a wide range of assets and inspections, requiring efficient workflows and seamless communication across departments.
Challenge
While Sandy City had been successfully using Cityworks for asset management for 15 years, their growing operational needs called for more advanced capabilities, particularly in generating PDF reports and directly emailing them from the field. These requirements became especially critical as other departments, such as the fire department, began using Cityworks for inspections. The city needed a solution that would streamline field inspections, handle complex reporting needs, and easily integrate with their existing Cityworks platform.
Solution
In response to these challenges, Sandy City adopted UtiliSync Inspect to complement their Cityworks system. UtiliSync’s powerful integration with Cityworks enhanced the city’s asset and inspection management by:
- Providing smart forms with conditional formatting and repeating sections for easier data capture.
- Allowing direct updates to GIS services and related tables from within UtiliSync.
- Enabling the generation of PDF documents that could be immediately emailed to contractors, homeowners, or business owners in the field.
- Offering tablet-friendly functionality for ease of use, even during mobile inspections.
"The ease of use and tablet-friendly design of UtiliSync made it easy for our field staff to adopt. They love how simple it is to complete inspections and send reports in real-time."
Why UtiliSync?
UtiliSync was chosen because it offered features that Cityworks alone couldn’t provide. Public utilities and the fire department needed a simple solution to generate reports and capture signatures in the field, all while maintaining integration with Cityworks. Jake Woodhave, Sandy City’s Software Project Manager, highlighted how UtiliSync’s ease of use and seamless syncing with Cityworks were essential for both departments.
Benefits
- Increased Efficiency: The ability to complete inspections, generate reports, and instantly email them from the field reduced time spent on administrative tasks.
- Improved Data Management: UtiliSync’s integration allowed updates to GIS databases, ensuring inspection data was always up to date.
- User-Friendly Interface: The intuitive, tablet-friendly design of UtiliSync meant even non-technical staff, such as firefighters, could easily adopt the system, leading to higher engagement and faster implementation.
Key Use Cases: Sandy City implemented UtiliSync Inspect for a variety of inspections:
- Stormwater Group: Post-construction inspections and SWPPP inspections.
- Fire Department: Fire hydrant inspections, building inspections, and inspections of fireworks stands and food trucks.
Results
Sandy City’s integration of UtiliSync with Cityworks resulted in a more efficient and streamlined inspection process. The ability to update GIS data and generate reports in the field significantly reduced paperwork and improved communication between departments. Jake Woodhave commented, “Even if it didn’t sync with Cityworks, UtiliSync is an amazing platform. But the ability to sync with Cityworks is what put it over the top for us.”
Conclusion
By combining the strengths of Cityworks with the added capabilities of UtiliSync, Sandy City has transformed how they manage assets and inspections. The integration has empowered their teams to work more efficiently, ensuring that critical infrastructure and safety inspections are handled with precision and speed.
