City of Greeley Enhances MS4 Program Management with UtiliSync and Cityworks Integration
Client Overview:
The City of Greeley, Colorado, is one of the fastest-growing cities in Northern Colorado. As the city expands, so does the need for efficient and reliable stormwater management. Lauren Hillmer, Greeley’s Stormwater Quality Administrator, oversees compliance with the city’s MS4 (Municipal Separate Storm Sewer System) Phase 2 permit, ensuring that stormwater infrastructure meets regulatory standards to protect public health and the environment.
Challenge:
Before integrating UtiliSync Inspect with Cityworks, Greeley faced a significant challenge in coordinating between water quality inspections and maintenance activities. The city used both UtiliSync and Cityworks independently, but the lack of direct communication between these systems resulted in inefficiencies and potential miscommunications. Without a cohesive process, inspection reports generated in UtiliSync had to be manually emailed to field staff operating within Cityworks, leaving room for gaps in tracking, maintenance follow-ups, and compliance documentation.
Solution:
By implementing the UtiliSync Inspect and Cityworks integration, Greeley established a seamless flow of information between inspection teams and field staff. This integration allowed water quality inspectors to initiate and document inspections in UtiliSync, which automatically created corresponding records in Cityworks. The integration bridged the gap between compliance needs and field operations, ensuring that critical maintenance information was directly accessible to the team responsible for asset upkeep.
Lauren describes how this integrated approach provided Greeley with comprehensive oversight of their stormwater program, improving communication, accountability, and data management across departments.
Benefits of UtiliSync and Cityworks Integration for Greeley:
- Streamlined Communication Between Departments: The integration facilitates direct data flow between UtiliSync and Cityworks, ensuring that inspection findings and maintenance needs are immediately available to field staff.
- Automated Reporting and Compliance: With UtiliSync’s automated PDF generation and attachments in Cityworks, Greeley now has thorough documentation of each inspection and maintenance action. This provides critical evidence for regulatory compliance and transparency with the public.
- Improved Workflow Efficiency: According to Lauren, the integration has closed “lots of gaps” in Greeley’s MS4 program, allowing inspections and maintenance actions to flow naturally without redundant data entry. This ensures that maintenance tasks are completed on schedule and accurately recorded.
- Enhanced Data Accountability: The integration allows field staff to access up-to-date inspection reports and maintenance needs, while the inspection team can confirm that actions are completed as required. This two-way communication helps ensure that all parties remain informed and aligned.
Results:
The integration between UtiliSync and Cityworks has empowered Greeley’s stormwater team to manage their MS4 program more effectively, fostering accountability and helping the city respond swiftly to citizen concerns. Greeley’s field teams now have a unified repository for all inspection data and maintenance records, enabling them to document and verify actions taken on stormwater assets with full transparency.
"With UtiliSync Inspect and Cityworks working together, we now have a smooth flow of data between inspection and maintenance teams, helping us track compliance efforts more effectively. The integration closes gaps in communication and gives us full transparency on our stormwater assets’ condition and maintenance status."
Conclusion:
The City of Greeley’s experience demonstrates how the UtiliSync Inspect and Cityworks integration provides a more efficient, transparent, and compliant approach to stormwater management. With this integration, Greeley is well-positioned to meet the demands of a growing city, confidently managing its MS4 program with streamlined workflows and improved cross-departmental communication.
